Guaranteed Exclusivity

Each H.Secret piece is a fusion of timeless design and refined craftsmanship, created to complement a sophisticated aesthetic. To ensure its excellence, we offer an exclusive 3-year warranty from the date of delivery, covering any manufacturing defects that may arise during this period.

However, this warranty does not cover damage resulting from misuse, accidents, loss of items, risks arising from natural wear and tear or any physical or accidental damage.

The longevity of your H.Secret pieces is directly linked to the care and attention dedicated to them.

To preserve the authenticity and exclusivity of our items, we do not recommend any intervention by third parties, as this voids any possibility of refund or replacement.

If you need to activate your warranty, you must submit a warranty request form , available on our website. Each request will be analyzed individually by our specialized team, ensuring that each customer receives personalized service that lives up to the exclusivity of H.Secret.

More than a brand, H.Secret is a symbol of sophistication and distinction. Take care of your pieces with the same elegance and they will continue to reflect your essence.

In short, the warranty does not apply in the following cases:

- Natural wear and tear (normal changes due to use, such as scratches, fading or wear of materials);

- Accidental Damage (breakages, deformations or impacts);

- Chemical Exposure (contact with perfumes, cosmetics or cleaning products);

- Improper use (inappropriate handling, overloading or exposure to extreme conditions);

- Loss or Theft (lost items are not covered);

- Unauthorized Repairs (modifications by third parties void the warranty).